Blog & Tips

Salesforce marketing automation is not one workflow, one email tool, or one product. A modern Salesforce environment can include CRM records, Salesforce Flow, campaigns, Marketing Cloud Account Engagement, Marketing Cloud Engagement, Data 360, integrations, lead assignment, sales activity, customer journeys, and reporting. That creates a large amount of automation power. It also creates a design […]

CRM workflow automation is often introduced as a way to save time. A form is submitted, a record is created, a lead is assigned, an email is sent, or a task appears automatically. Those actions are useful, but they describe only the visible surface of a much larger system. A serious workflow also decides which […]